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To verify your provider account and activate your 10-day free Pro trial, please email your verification packet to provider.onboarding@petology.co. Requirements include: 1) Government-issued photo ID (Passport, Driving License, or Aadhaar) & proof of address, 2) 3–5 past pet care case recommendations & boarding/care facility setup photos, 3) 3 verifiable pet parent or veterinary references (with contact details), and 4) any relevant pet-care, grooming, or Pet First Aid certifications. Our compliance team reviews submissions within 24 to 48 hours.

Our compliance and trust team manually reviews all submitted provider applications within 24 to 48 business hours. Once verified, your 10-day free Pro trial activates automatically, your profile becomes publicly searchable, and you receive an email confirmation with your exact trial dates.

While your verification is pending, you can set up your services, adjust pricing, and configure your working hours. However, your profile will remain hidden from public search results, direct messaging and booking inquiries are disabled, and your acceptance status toggle is locked until your credentials are confirmed by our team.

You can configure your location in Dashboard → Profile. Set your primary home address or business location, then specify your operating radius in kilometers. Pet parents searching outside your radius will not see your profile for in-home services.

Petology supports core professional pet-care service categories: Pet Boarding, Pet Grooming, Pet Training, Pet Daycare, and Pet Relocation. You can enable or disable individual services based on your business offerings directly from your dashboard.

Under Dashboard → Services, you can toggle active services on or off and define your base price per unit (per day, per night, or per session). Please note that providers cannot configure separate additional pet charges — base rates apply uniformly per service, and any incidental extra expenses can be added at checkout via itemized billing.