How quickly will I receive a response to my message?
Our support team reviews inquiries Mon – Fri (8AM – 6PM EST) and Sat (9AM – 1PM EST). We aim to respond to all emails within 24 hours.
Contact & Feedback
We're Here to Help
Have questions about booking a provider, becoming a verified caregiver, or suggestions to improve Petology? We would love to hear from you.
Email Support
Send us an email anytime and our team will get back to you.
Operating Hours
Our dedicated team is active during these hours:
Mon – Fri: 8:00 AM – 6:00 PM EST
Saturday: 9:00 AM – 1:00 PM EST
Our Commitment
Every inquiry receives personalized attention from a real member of our pet care support team within 24 business hours.
Reach Out
How Can Petology Assist You Today?
Whether you are a pet parent searching for reliable boarding or sitting, a provider looking to grow your business, or have general product feedback, we are here to support you.
Product Feedback
Your suggestions directly influence our feature updates and improvements for pet lovers everywhere.
Provider Onboarding
Interested in joining Petology as a caregiver or service provider? Submit your inquiry to get started.
Get in Touch
Have a question or feedback? Fill out the form below and we will be in touch.
Help & Answers
Frequently Asked Questions
How do I contact a pet service provider directly?
If you have an active booking or booking request, you can message your provider directly from your account dashboard under Messages.
How can I report an issue with a booking or service?
Select 'Technical Issue / Bug Report' or 'General Support' in the form on this page with your booking ID, or reach out directly to support@petology.co.
Where can I submit feedback or feature requests?
We love community feedback! Select 'Product Feedback & Feature Request' in the inquiry dropdown above to send your ideas straight to our product team.
Ready to Find Care for Your Pet?
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